Offshore Employees: An Enabler of Collaborative Work System in Outsourcing

Remote Workers as a Point of Reference for Any Outsourcing Arrangement Today

Findings of remote worker-related studies

According to a recent study by an accredited Internet marketing firm, remote working improves what is known as the perceived sense of workplace autonomy, the amount of control that you feel you have over your work. It in turn leads to improved job satisfaction and better performance.

It further says that objective review of remote employees by supervisors gave positive ratings on their performance. The learning curve of these workers is also shown to progress impressively compared to regular onsite employees.

Confederation of British Industry (CBI) in its latest employment trends survey reports that the number of firms having remote employees on their payroll has risen in the last one decade.

High level of business collaboration

Of late, we witness a shift in outsourcing decision-making where there’s an emphasis on collaborative arrangement with a remote service supplier even for mission-critical functions. It’s a break from traditional practice of shipping only non-core functions. These strategic changes involving shared risks are driven not only by price consideration but also the value they bring to service.

A maturing outsourcing relationship

Increasing instances of working with offshore virtual staff that are managed at the executive level indicates the amount of maturity the current outsourcing relationship has reached. In fact, professional remote workers have become a material for benchmarking, to compare and measure against for their efficient nature. Equipped with their core competency, they engage in strategic outsourcing or smartsourcing with all business types and give both tangible and intangible results. They bring considerable cost reduction, save time and leave no room for any work-related hassles.

Element of co-creation in offshore outsourcing

The collaborative work arrangement that they design, develop and practice is regarded as the next big thing in outsourcing. Unlike traditional outsourcing, which strives to merely contain costs, this form of outsourcing goes a step further by encouraging active participation from customers and facilitating strategic changes in their organization, otherwise known as co-creation. Such a remote work arrangement develops cost-effective, flexible and quality-oriented business solutions.

Dedicated employees

A team of remote workers in a place like India serves to bring rich outsourcing experience to business owners everywhere through their job commitment. They are fully dedicated workers who help you set realistic goals so that you can ultimately consolidate your outsourcing position through concrete outcomes.

They create value-added solutions to your outsourcing problems through low transaction costs and enhanced flexibility that you can use to easily maximize your throughput.

Seamless communication

On the communication side, it’s a non-issue and there’s no communication barrier as such. You get to communicate with these employees in real time through means like email, Skype, videoconference and groupware.

So, virtual teams can be a real substitute for your local in-house hires who are usually expensive and difficult to manage or freelancers who are not reliable.