Why should organizations outsource Technical Support services to us?
Technical Support engineers monitor and maintain networks and computer systems of an organization, diagnose software and hardware issues, and provide Technical Support and advice. Almost all organizations depend on computer systems in different areas of operations and stand to lose out on productivity, efficiency, timelines, profits, and even effective risk management due to downtime and poorly maintained IT systems.
VirtualEmployee.com is a leading provider of remote technology and IT support for small and medium businesses (SMBs), enabling them to cope cost-effectively with ever innovating technology, rising customer expectations, and costly operations. Along with proven technology skills, our Tech Support experts bring have substantial client-facing exposure as well as excellent communication skills to the table.
We provide the entire spectrum of Technical Support engineering services
Whether it is end-to-end Tech Support for your systems and IT needs or a one-time requirement—we have a custom solution for your organization at affordable rates.
Our dedicated remote IT support engineers provide a wide range of efficient IT and system related services including the following:
- Monitor and maintain IT systems and network
- Troubleshoot system and network issues by resolving software and hardware problems
- Provide procedural documentation and relevant reports
- Install and configure new applications and operating systems
- Test and evaluate new technology
- Repair or replace a faulty system, and conduct proactive safety checks on equipment
- Set up new user profiles and manage password issues
- Take clients through the various steps involved in a system setup or resolving an issue
We provide end-to-end online Technical Support for issues related to software, desktop, applications, and various third party products, brands, and services. We offer support for the following processes:
Looking for smart Tech Support solutions? Partner with us.
VirtualEmployee.com is a leading remote staffing platform in India, providing quality Tech Support services to a global clientele. Hiring our managed Tech Support services delivers enhanced availability and IT performance along with maintenance to SMBs across 27 countries.
We can be your single point of contact for all technical needs. Hire a single professional or a customized tech team to support your multiple complex operations—our remote Tech Support engineers can be your proactive partners who understand each detail of your IT systems and network, along with your business.
Our IT support experts deliver domain-proficient services across multiple verticals including banking and finance, hospitality, IT-enabled games and products, real estate, independent software publishers, equipment manufacturers, insurance, application service providers, and many more.
Dedicated support professionals for a global clientele
We provide remote IT support professionals to clients across 27 countries in the US, the UK, Europe, and Australia.
We provide access to a huge database of highly skilled and certified Tech Support professionals who deliver industry-leading support.
24×7 communication support
We employ an array of advanced tools and collaboration technology to provide real time IT support to our clients.
ISO 9001:2008 Certified
As an eminent staffing player in Tech Support solutions, we strictly maintain ISO standards and industry best practices in our work methodology and information security.