Outsource your Customer Service to VE for Access to Real Expertise

Our Numbers Tell You Why

Skilled Professionals

Skilled Professionals

Domains & Industries Served

Domains & Industries Served

Queries Handled Each Day

Queries Handled Each Day

Global Clients Handled

Global Clients Handled

Hire the Right Experts for the Right Projects

Our 360° Customer Service Solutions

Become a Global Leader in Customer Care

With Our Most Commonly Used Tools

Save Endlessly with VE

Our Offerings Go Beyond Cusomer Service Operations

Free Trial Document Drafting Experts from India

Kick-start your project straightaway with our popular No-Obligation, No-Payment up to 1 Week Free Trial. Continue with the same resource if satisfied.

Bespoke Recruitment

Our free, quick, bespoke hiring process helps you save on not just expensive local recruitment fees but also lengthy waiting periods to hire just one resource.

Zero Overheads 4

Get your own 'remote workplace in India’, do away with pesky issues such as HR, Admin, Payroll, etc., and only pay your offshore customer service expert’s salary.

Data Security

As an ISO 27001:2013 certified and CMMiL3 assessed company, VE always assures its clients of breach-proof data security and confidentiality.

A Team that Can Adapt to Your Schedule

Choose from VE’s Ace Talent Pool

Nurturing your Business with Growth Prospects

Experience the VE Advantage

Business BenefitsBusiness Benefits

Outsourcing your customer service to VE can save you money and time as well as reduce your management headaches. You can choose to outsource some or all of your back-office or front-office tasks. 

The resources we provide have strong English proficiency, neutral accents, and pleasant dispositions. Neutral accents enhance sales and customer satisfaction.

It is common to find our clients working with the same resource for more than 5 years, all leading to their projects being on track. 

More than 100 clients from around the world have visited the VE offices, had intense brainstorming sessions with their teams, started new projects, and hired more resources.

Be Prepared for Every Kind of Workload

Choose from Our 3 Client-friendly Hiring Options

You're in Good Company, But Our Clients Say It Better

Gabriel Hernandez

VE's Virtual Assistant is a great asset within our company.

Gabriel Hernandez
Sales Manager, Falcon Moving LLC, US
Sujith Papali

Without VE's Virtual Assistant we would not have gotten this far.

Sujith Papali
Founder, HireSeat Agency, USA
Emile Koorey Director, Little Boomers Basketball, US

VE's Virtual Assistant is awesome at handling day-to-day tasks.

Emile Koorey
Director, Little Boomers Basketball, US

You Are Wise to
'Look Before You Leap'

And, so, here's...
A deal like no other. 1 Week Free Trial Icon
No card details required Icon

No card details required.

Senior architect’s assistance Icon

Senior team lead assistance.

Zip Icon

Keep all the work. It's yours.

Share Your Requirement

A Vast Knowledge Base is Always Valuable

Our Blogs on Customer Service Outsourcing

India continues to rule the KPO industry

India continues to rule the KPO industry

When it comes to Knowledge Process Outsourcing (KPO), India is racing ahead of its competitions. Backed by government...

Read More >
By Shaunvir Singh Dec 06, 2019

Technology a Key Part of Service Delivery in BPO

Technology is now a key part of service delivery in business process outsourcing, a colossal change from the days...

Read More >
By Daya Mukherjee Aug 16, 2017
Business Process Outsourcing & SMEs

Business Process Outsourcing & SMEs

It isn’t surprising to see that numerous new businesses especially small and medium enterprises...

Read More >
By Daya Mukherjee Jul 16, 2018
Let Our Experts Address Your Queries

FAQs on Customer Service Outsourcing

By outsourcing your customer service services, you can spend more time focusing on the operations that make your business stand out in the marketplace, resulting in higher quality and better performance. customer service providers are well positioned because business processes are their core business, so they will be able to deliver the work at a faster, more accurate pace. They have all the necessary infrastructure and expertise in place.
Absolutely not. As an outsourcing partner, we get to know your company and the culture you want to create within it. We also learn how to develop and maintain your workforce while minimizing risk. We assure you that when you outsource your customer services to VE, the work being done is carried out within the stipulated time. By outsourcing your customer service you can concentrate on other areas of your business that require more attention.
When you outsource your customer service to Virtual Employee, you get a wide range of advantages, including:
  • Confidentiality and data security
  • Competitive and budget-friendly rates
  • Skilled and certified customer service experts
  • Fast turnaround time
Virtual Employee has made the process of scaling up or down very easy. With just an email, you can increase or decrease your workforce easily.
Of course. You can monitor your remote employee at any moment. You have full access to the most recent software we use for remote monitoring and system access.

Outsource Customer Services to India for Greater Operational Flexibility

A successful business must be able to adapt quickly to changing market conditions in today's disruptive business models and rapidly changing markets. Businesses that are not adaptable enough to handle shifting customer, vendor, supplier, and partner needs may find themselves at a disadvantage...

When it comes to serving US and UK-based businesses wishing to outsource their IT-related business activities, India is currently the most preferred market for customer services. This is because Indian customer service providers from India provide businesses all over the world with access to highly qualified people, affordable labor, 24/7 services, and a sizable pool of English-speaking professionals. 

Customer service outsourcing is a business strategy where companies contract an outside party to manage the customer service process rather than using their employees. The customer service provider in India manages all the non-core company operations successfully and even creatively uses technology to enhance these procedures. India is the ideal location for all your customer service needs because of its growing sector, which makes up more than half of the worldwide market and places it at the top of the customer services sector globally. 

What are the Different Types of Customer Service Outsourcing? 

Under the umbrella term customer service, there are several subcategories that describe the location and function of the services offered. These subcategories include: 

  • Multi-channel Support – Providing customer help via two or more channels, such as phone calls, live chat, and email, is referred to as multi-channel support. Multichannel outsourcing can be a wise decision for you if you have few channels to service and a low amount of customer requests to handle. 
  • Omnichannel Support – You can provide seamless and integrated customer assistance across all customer touchpoints with omnichannel support. However, it’s crucial to offer clients a consistent experience if they engage with your business over a variety of devices, touchpoints, and channels. Customer satisfaction rises thanks to omnichannel customer service, which improves the customer experience. 
  • Onshore & Offshore Service Providers – Choosing whether to go with onshore or offshore call center services when outsourcing customer support is a crucial decision. This typically depends on where your clients are. Language, cultural differences, technology infrastructure, and time zones are a few things you should take into account when making this decision. India, the United States, the Philippines, and South Africa are some well-liked nations where you might think about outsourcing your customer service. 
  • Shared Customer Support Agents – Shared customer service involves customer service representatives managing several businesses concurrently. Shared outsourced customer care is the best option for you if your customer service is not very customized and is reasonably simple to understand. 
  • Dedicated Customer Support Agents – Consider using a specialized outsourced customer care provider if your customer interactions are intricate and require a thorough grasp of your goods, services, and brand. They are completely employed by your organization and will be able to customize their services to meet your demands. This will enhance customer retention and make your consumers pleased. 

Key Differences Between Back Office and Front Office Customer Service: 

Businesses may opt to outsource two main kinds of customer support tasks to external service providers: back-office and front-office customer service outsourcing. This kind of outsourcing concentrates on various facets of the customer service process.
Front Office – Customer relationship management, marketing, and sales are examples of front-office activities that relate to or serve both current and potential customers. 

Some of the commonly outsourced front office services include: 

  • Phone Support 
  • Live Chat Support 
  • Email Support 
  • Customer Inquiry Handling 
  • Social Media Support 
  • Appointment Scheduling 
  • Technical Support 

Back Office – Back office services are the administrative and support duties required for a company to run smoothly but do not directly involve dealing with clients. To support the main business operations, these services are often provided by personnel or teams within an organization. However, companies also have the choice to contract out these duties to outside service providers who are experts in back-office operations. 

Some of the commonly outsourced bback office services include: 

3500+ Clients in 48 Countries Have Accelerated Their Business Growth with VE’s Experts. You Could Be Next!