Why Hire Technical Support Staff from India

Prompt IT support for uninterrupted business

All modern companies are heavily reliant on IT systems for their uninterrupted functioning. Any fault in a firm’s IT system could translate into significant losses. Moreover, managing the modern IT infrastructure is a challenge in itself with network architecture, hardware and company-specific software to manage. Handling such complex challenges requires experienced and expert technical support specialists to ensure smooth functioning of all your IT operations.

Virtual Employee’s dedicated Indian tech support engineers provide tailored services for all your IT needs. They are well-versed with challenging problems in network architecture, sophisticated hardware and specialized software as well as any niche tech that your company relies on. VE has more than 550 full-time IT support staff in India on its payroll—with experience ranging from junior, mid-level to senior executives—to ensure you get exactly the expertise and experience you are looking for.

Virtual Employee, one of the leading IT support outsourcing companies in India, puts all its IT support professionals through a triple-vetting process to ensure only the resources with expertise and experience make it to our rolls. Additionally, all Indian tech support engineers at VE are Microsoft, Cisco and Linux certified to ensure your issues with proprietary software is handled without any problems.

VE’s remote technical support engineers are also adept at deploying ProProfs, Jira, Mojo, Freshservice, and Zendesk experts to ensure the seamless functioning of your company operations.

Outsource technical support services to Virtual Employee in India and get the opportunity to handpick quality IT professionals for your operations and ensure that all your processes run smoothly without any glitches. VE, which is renowned for its IT tech support in India, has qualified staff to provide quality online tech support from India across the globe. The expertise and due diligence of VE’s IT support professionals has helped clients run their operations flawlessly for more than a decade.

Here are 6 reasons why companies hire technical support engineers from Virtual Employee in India:

  • Experts with minimum 5+ years of global experience
  • Expertise in major IT support software like Zendesk and Jira
  • Seamless integration of new tech in existing network
  • Top 1% IT experts chosen from across India
  • State-of-the-art solutions for reinforcing IT infrastructure
  • 24*7 personnel availability for IT support services
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360° IT Support Services

Complex tech. Effective support

IT Support Solutions
IT Support Solutions

Your business relies on the effectiveness of your tech platforms. Virtual Employee’s dedicated Indian tech support engineers offer 24×7 IT support, including a dedicated IT help desk to ensure that your business never faces any downtime.

Cloud Computing
Cloud Computing

Whether your company is a cloud-based firm or you’re trying to upgrade to cloud technology from a traditional system, VE’s technical support specialists help you to do it effectively. They are adept at the use of cloud applications.

Troubleshooting Support
Troubleshooting Support

Machines can malfunction. That’s just the nature of the beast. However, outsourcing troubleshooting support services with Virtual Employee in India helps you to fix your tech problems effectively and without experiencing significant downtime.

Technical Consulting
Technical Consulting

Have an outdated tech platform that needs updates or have a legacy infrastructure that is not keeping pace with your expansion? VE’s dedicated Indian tech support engineers are perfect for such tasks with more than 1,100 jobs under their belt.

Network Monitoring
Network Monitoring

Tech needs at a modern firm require constant monitoring to ensure they run smoothly. VE’s remote IT experts in India ensure your network is in perfect shape always. Our experts help you monitor networking components like routers, firewalls, servers and VMs.

Network Security Solutions
Network Security Solutions

Any network needs to be robust so as to fend off any attacks. Further, the ever evolving rules and regulations about customer data protection makes it imperative for firms to have a robust network security. VE’s IT support staff are perfect for the role.

SQL Server Consulting
SQL Server Consulting

Virtual Employee’s team of SQL Server consultants implement best practices throughout the development life cycle of your technology—proprietary or not—to ensure that your SQL server handles all kind of queries without failing.

Data Storage Solutions
Data Storage Solutions

Data is the new oil. Your business—whether data forms the core of its business or not—cannot do without storage and effective management of data. Hire VE’s online tech support staff in India for effective data solutions.

Data Backup & Recovery
Data Backup & Recovery

Regardless of the nature of your business, your data is vital. Hire technical support engineers from VE in India to create a bullet-proof backup system for data recovery, backup troubleshooting, backup management and other such data related issues.

Industries Served by VE’s IT Support Professionals

Get the ideal experts suited for your domain

  • Education

    Education

  • Finance

    Finance

  • Healthcare

    Healthcare

  • Manufacturing

    Manufacturing

  • Media & Entertainment

    Media & Entertainment

  • Retails & Ecommerce

    Retails & Ecommerce

  • Telecommunication

    Telecommunication

  • Travel & Hospitality

    Travel & Hospitality

  • Insurance

    Insurance

Why Outsource IT Support Services to India

Catering to 55% of the world’s IT needs

Largest Talent Pool
Largest Talent Pool

3 million engineers graduate every year making India the home of IT support outsourcing in the world.

Dedicated 24×7 Staff
Dedicated 24×7 Staff

VE’s remote IT support engineers are our full-time employees which gives you the assurance of a full-time staffer.

Massive Cost Savings
Massive Cost Savings

Online IT support experts command a significant remuneration locally. Outsourcing to VE helps you save as much as up to 70% in costs.

Top Benefits of Hiring Technical Support Engineers from VE

No unwanted surprises. No hidden terms & conditions

Free Trial
Free Trial

Assess your IT support staff for 1 week before making a hiring decision.

Dedicated Employees
Full-time Employees

Hire full-time IT support experts with VE. No more uncertainty of freelancers.

Triple-vetted Experts
Triple-vetted Experts

VE triple vets all of its experts for technical and industry expertise.

value-for-money
Value for Money

Pay for just one remote technical support specialist and leverage the expertise of an entire team.

Zero Overheads
Zero Overheads

Pay only for your hired resource’s work and nothing else. VE takes care of everything else.

Diverse Experience
Diverse Experience

VE has junior, mid-level as well as senior pros. Handpick the expert you need.

Hire Technical Support Specialists within 8 Hours

Quick Hiring. Quicker Support

Choose from Our 3 Easy Hiring Models

Switch between the models effortlessly whenever you want

Get Quick & Easy Online Technical Support

No more downtime for your organization

  • IT Helpdesk

    IT Helpdesk

  • Software Helpdesk

    Software Helpdesk

  • Online Tech

    Online Tech

  • IT Services

    IT Services

  • Installation Support

    Installation Support

  • Technical Production Support

    Technical Production Support

  • Troubleshooting Support

    Troubleshooting Support

  • Your Domain isn’t Listed? Let us Know…

    Your Domain isn’t Listed? Let us Know…

Industry Certifications of VE’s IT Support Professionals

Expertise which will help you stay on top of your game, always

  • CCNP

    CCNP

  • CCNA

    CCNA

  • ITIL

    ITIL

  • MICROSOFT

    MICROSOFT

  • MICROSOFT

    MICROSOFT

  • REDHAT

    REDHAT

Hiring Was Never
This Easy

Hire IT Support Engineer
  • Brief Us

    Talk to us

    Tell us your requirement for your IT support staff.

  • Hand Pick Icon

    Handpick your expert

    VE shares impressive resumes as per your custom needs.

  • Build Your Team

    Interview and hire

    Assess them and hire only when fully satisfied.

  • Get Going

    Get going

    You can start working with your resource within 8 hours.

3500 Clients in 48 Countries

Experience you can trust, service you can count on

IT Support Staff FAQs

All your queries answered

Absolutely. When you hire dedicated Indian tech support engineers from VE, you are entitled to a 3-day free trial. This lets you gauge the quality of the resource before you outsource with us.

VE’s technical support staff have a varied skill set that includes cloud computing, troubleshooting, technical consulting, network monitoring, security solutions, etc.

With Virtual Employee, communication is very easy. You can interact via phone, e-mail, instant messengers, video conferencing, Skype and MS Teams.

At Virtual Employee, we have round-the clock work model and all our resources are available to work as per your convenience and schedule.

Keeping in tandem with diverse business needs, VE has made the process of scaling up or down extremely easy. Just drop an email to scale up or down anytime.

We work in accordance with the EU’s GDPR, Canada’s PIPEDA and US’ ECPA. Additionally, all our employees sign a mandatory non-disclosure agreement (NDA). We are also an ISO 27001-2013-certified and CMMiL3-assessed firm.

Read Our Blogs on IT Support Services

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