Multi-Domain Case Study

Virtual Employee-Colliers Partnership

How we helped a leading real estate company
manage real-time data

Resources Hired

15+

Industry

Real estate

Services Procured

Market data coordination
& Client servicing

Colliers needed a real estate data assessor

Colliers needed a master of all

This is how we turned their expectations into reality

About Colliers International

With a global client base spanning 62 countries, Colliers International has grown to become a world leader in real estate services. The company delivers best-in-class real estate and investment advice to occupiers, owners, investors, developers and lenders - across a wide range of property types.

Overview

Staying on top of our game

We seamlessly provided multi-domain assistance

Colliers wanted to improve their operational efficiency. As a leading brand in real estate, the company needed to collect market data of various cities in Canada such as Quebec City, Toronto, and Montreal. To reach this goal, they had to gather, update and input real-time data in their CRM. The client also wanted a team to manage services like analyzing property data and different projects including income-analysis, property listing assessment, etc.

By managing these responsibilities, Colliers would be able to categorize data far more accurately and as a result, showcase available properties on the market. This would help the customers such as real estate occupiers, owners, and investors find industrial, commercial, retail, or various other potential properties. But the problem was finding resources who could handle it all.

With Virtual Employee , the client secured a team of 15+ resources for different domains. Our resources utilized innovative tools and technologies to meet the client's needs with ease. As Hugo, team leader of the market data coordination team mentioned about our resource, Rahul,

Challenges

We redefined the problem solving process

A step-by-step approach was the way to go

Colliers wanted to streamline real-time data of property listings in Canada. Real estate is an evolving market with properties being bought or sold, or new ones coming to the market. The outdated properties or the ones that are no longer available are removed from the listings. That's why keeping up with a large, not to mention changing real-time data of property listings made it a challenging task.

Our market data coordinators made sure the listings were accurate along with the net rates of the properties. We coordinated with many brokers and agencies to regulate data collection. This would provide Colliers with the scope of presenting current properties on the market to their customers.

When it came to client servicing, we organized various property-related tasks, resources, and due dates in an ideal sequence. We ensured each project was completed within the set deadlines so that the objectives were met. The objectives included generating reports for property sales and leases, income analysis, capitalization rates, and appraisal of properties on time.

That’s why, we followed a step-by-step strategy.

Execution
Process

We turned a myriad of tasks into solutions

So we evaluated the main pain points we addressed

Imagine being slumped with innumerable tasks

Colliers had to handle a large amount of real estate market data. Keeping up-to-date with the information, assessing its credibility, and updating them in Colliers' database was a lot of work.

They desperately needed resources who could handle it all

The company wanted a strong team of market data coordinators who would be able to check with various brokers and agencies in different parts of Canada. We provided them with exactly what they wanted.

That's where VE comes into the picture all

Our team of market data coordinators was equipped to the brim. It was easy for Virtual Employee to identify that Colliers required a customer-centric service and relationship-based model, a true CRM solution.

Multiple tasks. Fortress of resources

We provided them with a team skilled in using CRM software like Altus. This third-party research tool helped our resources to store and manage any real estate property available in the market. It was linked with MS Dynamics which helped to save all the necessary information.

Our resources also used software like Power BI which helped in structuring the collected real estate data. The feature of mapping in this tool played a significant role in tracking regions of markets so that clear forecasting of available real estate can be presented to customers. MS Excel was used for arranging and manipulating data to analyze and study market requirements. Software like OurDeals was used for storing and calculating lease and sales transactions.

This is how we executed our game plan

Our experts used their skills to help Colliers establish an easy approach for their bookings, payments, site visits, registration, and documentation using the CRM. This process ensured the customers would be easily able to view available property spaces in the market. They also helped the Sales team and other departments of the company track leads efficiently so that quality data can be maintained.

Imagine being slumped with innumerable tasks

Colliers wanted to make sure their customers were satisfied with their services. To do that, the company had to be on par with market updates. The client required a team of experts who could update and maintain the real estate database as per requirements.

They desperately needed resources who could handle it all

They wanted a team that could handle multiple projects simultaneously and streamline all the required work that would lead to business growth. We were ready with our weapons to deliver the client's objectives.

That's where VE comes into the picture all

Urban Development/ Agricultural Land Sale

Our client servicing experts quickly evaluated the key deliverables. We strategically categorized and managed the Colliers database and generated reports for property sales, leases, income analysis, capitalization rates, and appraisals of properties without missing a beat.

Multiple tasks. Fortress of resources

We made sure the Colliers database was updated with the current market information. We worked on Hive Lease and Sale. We analyzed and updated the property into the Hive database for developing quick reports on real estate. We also identified relevant data from search databases like myProperty, Coaldale Geographic Information System, and SLIM Maps.

Downtown office | Suburban Office | Industrial

Creating appraisal reports and property write-ups, calculating capitalization rates, and doing income analysis, we were involved in every process.

We analyzed investment property, thereby determining its viability for renting it out. In this process, we identified if profitability can be achieved from different properties.

We also managed Colliers Listing where we created property records for each industrial building situated in Calgary. Using Assessment Search for Calgary, we conducted a detailed property assessment. We also gathered data from Target Realty Corp Exclusive Listings, CDN Global Listings, Industrial Exclusive Listings, and more.

We regularly updated the excel inventory sheet about listings and identified financial institutions in Southern Alberta and all the commercial lenders, their names, and contact details.

This is how we executed our game plan

To successfully execute all the tasks, we managed our overall work process in an organized way. We created a prioritize list of work and completed each project within the desired time frame. This process helped our experts to work to their full potential where they easily categorized real estate data and managed it as per Colliers' needs.

Outcome

Our approach led to swift results

We crossed the finishing line with ease

We eliminated the challenges that Colliers International was facing to elevate its business growth. By teaming up with Virtual Employee, the company was able to gather and update real estate data, and was able to showcase available properties in the market.

Our experts delivered swift results and elevated market data coordination by providing a customer-centric solution. By using CRM, our experts were able to engage with brokers and agencies and identify real estate availabilities in the market. By using innovative tools and technologies, our coordinators also feasibly handled the calculation of lease and sales transactions.

On the other hand, our client servicing specialists skillfully handled multiple projects at the same time and categorized real estate data for the client. From preparing location and appraisal reports to conducting income analysis, and updating data, our team handled the overall process seamlessly.

With an organized approach to problem-solving, we handled and completed diverse tasks before deadlines.

Our Crew

Meet (some of) our fleet of champions

Aarush Kanda

Market Data Coordinator

Beena Rautela

Project Lead: Client Servicing

Sumit Samantha

Market Data Coordinator

Disha Talwar

Market Data Coordinator

Rahul Bhalla

Market Data Coordinator

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Virtual Employee-Colliers Partnership

How we helped a leading real estate company
manage real-time data

Colliers needed a real estate data assessor

Colliers needed a master of all

This is how we turned their expectations into reality

About Colliers International

Staying on top of our game

We seamlessly provided multi-domain assistance

We redefined the problem solving process

A step-by-step approach was the way to go

We turned a myriad of tasks into solutions

So we evaluated the main pain points we addressed

Imagine being slumped with innumerable tasks

They desperately needed resources who could handle it all

That's where VE comes into the picture all

Multiple tasks. Fortress of resources

This is how we executed our game plan

Imagine being slumped with innumerable tasks

They desperately needed resources who could handle it all

That's where VE comes into the picture all

Multiple tasks. Fortress of resources

This is how we executed our game plan

Our approach led to swift results

We crossed the finishing line with ease

Meet (some of) our fleet of champions

Aarush Kanda

Beena Rautela

Sumit Samantha

Disha Talwar

Rahul Bhalla

Browse through our other
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Virtual Employee-Colliers Partnership

How we helped a leading real estate company manage real-time data

Colliers needed a real estate data assessor

Colliers needed a master of all

This is how we turned their expectations into reality

About Colliers International

Staying on top of our game

We seamlessly provided multi-domain assistance

We redefined the problem solving process

A step-by-step approach was the way to go

We turned a myriad of tasks into solutions

So we evaluated the main pain points we addressed

Imagine being slumped with innumerable tasks

They desperately needed resources who could handle it all

That's where VE comes into the picture all

Multiple tasks. Fortress of resources

This is how we executed our game plan

Imagine being slumped with innumerable tasks

They desperately needed resources who could handle it all

That's where VE comes into the picture all

Multiple tasks. Fortress of resources

This is how we executed our game plan

Our approach led to swift results

We crossed the finishing line with ease

Meet (some of) our fleet of champions

Aarush Kanda

Beena Rautela

Sumit Samantha

Disha Talwar

Rahul Bhalla

Browse through our other interesting works

How we created an E-Log book leading to 4000+ users.

Giving new life to a 23-year-old business.

How we helped a leading real estate company
manage real-time data

Browse through our other
interesting works

How we created an E-Log book
leading to 4000+ users.

Giving new life to a 23-year-old
business.