By sending jobs and work to India, you can reduce not just the cost of IT processes but of other business operations. This is what constitutes the general call to job shipping when it comes to companies in the West. Today firms from the U.S., Europe, Australia, and East Asia send a whole range of IT and non-IT services to India — making it the major hub of general as well as special-purpose job shipping such as software-enabled services and software development.
Economics and a rapidly empowering IT and telecommunication infrastructure, globally, has created the right macro-economic environment to send jobs to India and other destinations. The cost of operations in the Western countries, both in services and manufacturing, has gone up. Manpower, too, has become scarce for more process-oriented jobs – and even for more sophisticated jobs that involve analysis and technical execution.
Result: Western nations have been left with no alternative but to ship jobs to India and other countries, such as China, the Philippines, and Latin America, to keep costs down and remain competitive with services and products of emerging economies.
It’s now well-established that companies ship jobs to India in maximum numbers and dollar value. It’s because most Fortune 500 companies and small- and medium-sized companies move their projects to India, and thus India has reached leadership position in BPO and KPO.
Businesses of just about every scale ship jobs to India. Be it an individual business owner working from home office, a small and medium enterprise (SME) or a large company, all of them are eager to harness the skill and creativity India’s workforce.
Companies of all scales benefit hugely when they send work to India – as they see job shipping as part of a transformation strategy. There can be many reasons why companies ship jobs to India – within this larger strategy.
Many businesses send jobs to India if they think they are losing focus on their core businesses as they are too busy handling the “operations” side of their business. There are companies who ship jobs to India if they think they have a mission-critical project that needs instant attention, resources, and specialized skills.
Of course, the core reasons why companies send jobs to India are because the country has many merits. High-end technology in multiple areas, good infrastructure, low-cost manpower, diversity of low-cost destinations within the country, talent/skill hubs, excellent English-speaking skills, and a stable political and economic environment that has weathered the global recession well.
Companies carrying out business in any field can send the following among many other services to India: