Outsourcing fuses key business activities with technology levers, helping business enterprises better manage rule-based tasks and augment process efficiency. Broadening the base of work processes adds significant value, and the impact is beyond the bottom line.
Thanks to technology as well as proven efficiency of outsourcing, the companies are able to not only send out support functions, but close-to-core processes as well such as logistics, maintenance and quality control. What was thought outrageous a decade ago is quickly becoming a norm.
Business process outsourcing (BPO) combines knowledge workers and advanced algorithms to streamline key operational activities. It has made the talent pool available to companies across the world, regardless of the location. Enterprises across industry and functional silos can ride on the collective strength of global talent and standardized processes.
The cloud is set to change everything about running a business – going well past SaaS (software as a service), IaaS ( infrastructure as a service) and PaaS (platform as a service). The latest cloud offering is CaaS (company as a service) enabling companies to extend, or even open a company in the cloud.
This is a change the experts term a revolution. Businesses of future will be nothing like the conventional enterprises running from a physical space. Most of the business processes will be done in the cloud, while just a part of it will be conducted in-house. Businesses that quickly adapt to the changing scenario will emerge winners.
When working in a cloud model, you will work directly with your cloud employees, with the role of service provider limited to infrastructural, payroll and IT support. You will be free to recruit anyone that you conclude fits in your scheme. The process of hiring staff in the cloud is straightforward; rather simpler than hiring a team for working in-house.
You collaborate with a cloud company service provider apprising them of your requirements and budget. Their HR team would rummage through the database to find candidates whose skill levels and experience matches the criteria set by you. The resumes are sent to you which you shortlist and send back to the HR team to conduct skill tests and interviews which you can monitor directly.
Successful candidates would join your team in the cloud, meaning that they would use the workstations assigned to them by the service provider, while reporting to you. If they have any IT, or payroll related problems, it will be the service provider dealing with these, enabling you focus on work management. This improves the productivity and work quality manifold.
In virtual environment, clients can access any of the workstations of their team anytime. Moreover, whatever work the employees do would be saved on the clients’ server back home using Citrix or VPN (Virtual Private Network) technology. Alternatively, data can be saved in a virtual machine. For further data security, external accessories and drives can be disabled on the employees’ computer. Web mails can be blocked and software to monitor the websites they open can be installed.
Early entrants in the cloud company arena will be able to edge the competitors aside. It is time to hop on the bandwagon.