Client Control When Outsourcing Is Why VirtualEmployee.com’s Model Has A High Success Rate

Outsourcing is a process whereby one company contracts a business function to a third party. An outsourcing vendor is a distinct and separate entity and therefore the client has little, if any, control over how this third party operates, the outsourcing company’s capabilities, the ability of its staff and how this staff executes the client’s work. Should it transpire that the outsourcing service provider is incompetent in any way the outsourcing process will inevitably be a failure.

Therefore, once a client partners with an outsourcing vendor success or failure is very much out of the hands of the client. From this perspective, picking the right outsourcing vendor is the main contribution clients make towards assuring whether their outsourcing experience is a success or failure. Outsource with a reputed company and clients can experience excellent results; partner with an inept company and clients can expect to invest and lose considerable time and money.  

The difficulty that clients face is how best to judge the competency, professionalism, staff, experience, track record and entire setup of a company situated half way around the world? Whilst a client can undertake certain measures to asses the capability of an outsourcing vendor it is impossible to know for certain how good an outsourcing company actually is until the client starts working with that company. If it were possible to know beforehand then outsourcing failures would undoubtedly reduce drastically. Going abroad and visiting an outsourcing company can significantly help clients make a much more informed decision but that is an option that is not always financially viable for most small to medium enterprise directors.

Why is VirtualEmployee.com different?

When defining outsourcing as a 'process whereby one company contracts a business function to a third party', VirtualEmployee.com is different because in practical terms the client is not contracting their business function to an external third party. Confused? This is how it works.

A Virtual Employee works directly with and for the client and no differently from a locally hired employee. The only difference is that a VE works remotely from VirtualEmployee.com’s office in India and not physically alongside the client in the latter's office. It is the client who instructs, manages and supervises the employee's working whilst also collaborating, interacting and communicating as and when necessary. And so, unlike with other outsourcing companies the client is in complete control, the client decides - how their employee works, when they work and what they work on etc…

Furthermore, it is the client who decides which VE they hire and work with. VirtualEmployee.com uses the job description provided by the client to search for potentially suitable candidates. All candidates are screened with interviews and tests. Thereafter, the resumes of the most qualified candidates are submitted to the client who then also screens the candidates with their round of interviews and tests. Subsequently, it is the client who decides if and who they want to hire. Once again this differentiates VirtualEmployee.com from other companies because clients are not oblivious or unaware as to the skills of the individual who will be working on their projects. So, with VirtualEmployee.com the client only moves forward once they have interviewed and tested a candidate they feel has the ability to work on their projects.

Lastly, VirtualEmployee.com’s business model is engineered in such a way that VirtualEmployee.com’s office becomes a part, extension and subsidiary of the client’s local office. This is because VE managers and the HR department work with, on the behalf of and in accordance with the instructions of the client to physically supervise and manage the client’s Virtual Employee. With VirtualEmployee.com clients therefore have their own 'offshore office in India', which they control remotely.

In summary, the important aspect to note is that the client is in complete control of the work that is outsourced to their remote employee working in India. And clients also have influence over how their VE is managed and supervised. With complete liberty and control it is this dimension of outsourcing with VirtualEmployee.com that enables VirtualEmployee.com to have such a high success rate. The client is not at the mercy of unknown staff and outsourcing service provider.

Although VirtualEmployee.com is categorized as an outsourcing company, this label can be misleading because with our service the client’s work effectively remains in-house. In this respect our service is more akin to simply enabling clients to hire and work with an employee in India remotely.

In conclusion, outsourcing with VirtualEmployee.com considerably eradicates the possibility of poor quality results because the client is in control of the work being outsourced, which reduces the room for error. Despite this the advantages typically associated with outsourcing such as lower costs, high levels of efficiency and access to rare skilled employees remain intact. So, it is an overall win-win situation for the client.